Refund policy
1. Returns & Exchanges
We offer a limited return and exchange window to ensure fairness and maintain product quality.
Requests must be made within 3 days of receiving the product
Items must be unused, unwashed, and in their original condition
Original packaging and tags must be intact
Important:
Products purchased on sale or discount may not be eligible for return or exchange
Only defective, damaged, or incorrect items qualify for exchange approval
Some products may be marked as non-returnable at the time of purchase. These exceptions will be clearly mentioned on the product page.
Once we receive your returned item, it will go through a quality inspection. You will be notified by email whether your request has been approved or rejected.
For approved exchanges, the replacement product will be delivered within 7–10 working days.
2. Refund Policy
Refunds are processed only after your return request has been approved.
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Refunds will be initiated within 7 working days after approval
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Depending on your payment provider, it may take an additional 5–7 days for the amount to appear in your account
Refunds are not applicable for:
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Shipping charges
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Non-returnable products
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Items that do not pass quality inspection
3. Cancellation Policy
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Orders can be cancelled within 24–48 hours of placing the order
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Once the order has been processed or shipped, cancellation may no longer be possible
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Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Report the issue within 3 days of delivery
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Share clear photos or videos with our support team
Our team will review your request and take the necessary action, including replacement or refund where applicable.
4. Product Expectations
If you feel the product does not match your expectations or the description provided, please contact us within 5 days of delivery. We will review your concern and respond accordingly.
5. Manufacturer Warranty
For products that include a manufacturer warranty, customers should contact the manufacturer directly for support and warranty claims.
Contact Us
YUGANT X Support Team
Email: support@yugantx.com
“Every piece we ship carries intent. Every policy we write protects that experience.”